FAQs

Find the answers to your frequently asked questions, or get the support you need from one of our Laipac teams listed below!

General

The GPS system consists of 24 satellites, each of which transmits a coded signal continuously to the earth. The GPS receiver detects and decodes the signals that it receives and, based on the information contained, can determine the position on the earth. A minimum of 3 satellites must be visible to obtain a valid coordinate. The accuracy of the position improves as the number of visible satellites increases. GNSS means GPS & GLONASS together. GLONASS is the Russian satellite system similar to the GPS from USA. A GNSS system offers more satellites in view; therefore, it provides a faster position fix. Laipac’s newer products have GNSS receiver built-in for higher performance.

The accuracy of the position depends on the number of satellites that the locator device can see. If you are indoors, go outside or go to the windows where you have unobstructed views of the sky. For wooden structure buildings, the GPS or GNSS signals are less likely to be affected. Locations such as urban canyons with large numbers of multi-story buildings can obstruct GPS or GNSS signals, the same for the apartment buildings. For LooK Watch, it has a WiFi positioning feature for indoor positioning. We recommend using WiFi connection for LooK Watch while indoor. For S911 Enforcer, its RF beacon can be placed in the house to connect with Enforcer and have coverage of 20-30 meters. When the Enforcer is within the range with the beacon, it will inform LocationNow that Enforcer is inside the building. Once the connection with the beacon is lost, it will inform LocationNow that Enforcer has left the perimeter. The concept of the RF beacon can also serve as a filter for false alarms of geofence alerts produced by GPS drifting.

Yes, a SIM card is needed to access the cellular network so that the IoT devices can report to LocationNow servers. A standard monthly plan of 5MB+ of data is recommended for most of Laipac’s vehicle devices. The voice plan will be required for personal mPERS devices and Enforcer because of two-way voice communication. A higher data plan of 500MB is required for LooK watch because LooK watch is an Android device. LooK watch II has a video camera with FaceDoc for video conference, and it may require a higher data plan above 1GB.  

This is a URL that is needed for data communications and is provided by your cell service provider. Contact your cell service provider for this information: “What access point is my SIM card provisioned to use”? For LooK watch and LooK mobile, entering the APN is not required because Android OS will auto-configure this information.

Yes, if there is cellphone coverage in your area. Please consult with us before making your purchase. Depending on the product SKU, 4G products may work for North America and South America, or Europe, Asia Pacific, and the Middle East. 2G and 3G products are good to have worldwide coverage with one SKU. 

Yes, to access the information on the IoT devices, you will need access to the www.LocationNow.com website.

 

The standard warranty period is ONE year from the date of purchase of the products. Labour for repair will be at no cost to the customer during the warranty period. The warranty does not cover product failure caused by misuse by the user, applied over-voltage, accidental damage, or intentional un-authorized tampering with the device. Laipac’s technical department will analyze the RMA items and advise the customer if there will be any charges relating to the repair of the devices. For oversea customers and distributors, due to the long distance and the freight cost, we recommend consolidating the shipment with more than one product for repair. Laipac can also train the local distributors and partners to do the basic repair of the products to save time and money. Laipac also provides an incentive program for partners and distributors to purchase an extra 5% of products with a special discount to be used for direct replacement with end-users. Kindly consult with us.

You should start recharging the battery as soon as it is practical. There are still some charges inside the battery, but a low battery can have trouble communicating with the cellular network, and maintaining GPS to work. Recharge as soon as possible after receiving the low battery warning.

You must subscribe to the LocationNow service to access LocationNow.com. First, log in and select the locator you want to see. Then choose Show on Map from the History icon and enter the dates and times to retrieve the data from that duration. Click Generating, and it will display the historical data in a new window and on a map.

The battery should be fully recharged between 1.5 to 3 hours, depending on the product. The operation time also depends on the usage, how frequently it reports to LocationNow, and how often the device is moving around with GPS on. More questions about the battery will be answered in Products FAQ.

Based on the products, the firmware upgrade process varies. Some will need to connect to a utility software called LocationNow Suite. Some of them will do automatically upgrade Over the Air (OTA). Please consult our Technical Support for more details.

Yes. Please contact us to subscribe to the LocationNow service and download the Location Now app from the Google Play Store or Apple Store.

Contact our sales at sales@laipac.com to place the order, and we will ship the products via FedEx or DHL depending on the regions. The freight will be quoted based on your destination. For larger orders, we use air cargo service with departure city from Toronto, Ontario, Canada. The unit price is FOB Toronto, and the lead time for the products will be notified when the orders are confirmed. If you would like to pick up the goods by your forwarder or courier, please inform us when placing the purchase order. The majority of our products are Made in Canada. Therefore, it can be duty-free for countries that have free trade agreements with Canada.

Our practice is to provide immediate delivery for small or sample orders, but produce the volume order based on purchase orders. A product may have hundreds of components and parts involved, and some of them have lead times of 8-10 weeks from vendors. Our subcontract assembly factory in Toronto can only start production when all parts are ready. We will always try to shorten the production time with our best practice. We want to deliver the products to our customers as soon as possible. A suggested order practice is to place a blanket order to Laipac with partial deliveries. For example, deliver a certain quantity every two weeks. Most of the applications require implementation time as well, so it is not necessary to import all the products at once.

LooK Watch I & LooK Watch II

The LooK Watch is the standalone smartwatch phone designed by Laipac for mPERS & Telehealth and Remote Patient Monitoring applications. LooK Watch I uses 3G UMTS technology, and the new generation LooK Watch II uses 4G LTE technology. They have high-resolution AMOLED displays with sapphire glass. Both products connect to LocationNow for real-time monitoring of the safety and health wellness of the users. The features are dedicated SOS buttons, Push To Talk button, Fall detection, Connect to medical devices for Telehealth, Geofencing alerts, Regular Check-In, Real-Time position tracking, …etc. LooK Watch II also has a built-in video camera for virtual doctor care.

The LooK Watch is not a companion device for the smartphone. It is a standalone security device with cellphone connectivity for mPERS and Telehealth applications. It requires a SIM card and a monthly service plan. The LooK Watch is not to be used to receive notifications, e-mails, or SMS from your cellphone.

The LooK Watch I supports 3G UMTS with B1, B2 & B5 bands. 

The LooK Watch II supports 4G LTE with B2, B3, B4, B5, B7, B12, B13, B17 & B20 bands.

Please check with your local cellphone operator for their network frequency bands before ordering the SIM. The SIM card type is the Nano-SIM. LooK Watch I requires a data plan of 500MB+. LooK Watch II has a video camera with a virtual doctor feature, and it will require a higher data plan for above 1GB per month.

Please contact our sales department for the pricing at sales@laipac.com

The LooK Watch will require a service plan. Laipac offers the monthly service plan with LocationNow.com access with SIM, data, and voice plans. Please contact our sales department for the pricing at sales@laipac.com. For outside of North America, our distributors may offer different service plans using the local SIMs.

With an optimal setting to report every 15 minutes, the LooK Watch I can operate for 16 hours per day. LooK Watch II is coming soon, and more information will become available after the product has launched.

  • Reducing the brightness of the AMOLED screen will reduce the power consumption
  • Connecting to WiFi more often instead of relying on cell connectivity all the time
  • Use Display On for 15 seconds only and automatically turn off when not using
  • Disable gesture feature, so the display does not turn on when moving the arm 
  • Reduce the report frequency to LocationNow server (increase the time interval)
  • Reduce the frequency to measure the heart rate automatically

LooK Watch needs a charging time of 90 minutes to get the full charge from a low battery. LooK Watch I uses a clamshell adaptor and LooK Watch II uses a contact magnetic base charger. Both are USB type.

The LooK Watch connects via Bluetooth BLE with Blood Pressure cuff, Pulse Oximeter, Glucose meter, Thermometer, and Weight Scale. LooK Watch serves as a hub only to collect these vital signs info and send it to the LocationNow platform. LooK Watch does not process the medical information. LocationNow will save that info and allow the care team to access to view the information.

Yes. LooK Watch has a fall detection alert feature. This alert can be calibrated based on the application. It can set to trigger easily for simple movement or more robust. This calibration can be done over the air from LocationNow platform.

The wrist band of the LooK Watch I is permanent and cannot be changed. It is because the RF antennas are built-in inside the band. The LooK Watch II has RF antennas inside the watch body; therefore, the wrist band can be changed based on personal preferences. The size of the band is 22mm.

LooK Watch I has IP67 rating, and LooK Watch II has IP68 rating. Both are water-resistant, but they are NOT for swimming activities. We recommend to remove the LooK Watch before taking a bath or shower due to different water pressure and chemicals.

S911 Lola & S911 Lola S

The S911 Lola is a SOS pendant device with two-way voice communication for mPERS & Telehealth applications. S911 Lola uses 2G technology, and the new S911 Lola S uses 4G LTE technology. Both products connect to LocationNow for real-time monitoring of the safety and health wellness of the users. The features are dedicated SOS buttons, Fall detection, Geofencing alerts, Regular Check-In feature, Medicine reminders, Real-time position tracking..etc.

The Cell LED will flash once every 5 seconds to save on power. Press the call button once and the GPS and Cell LEDs will both either be flashing or solid. After a few minutes, the Cell LED will go back to flashing once every 5 seconds.

The volume is set using the Location Now Suite software, the Audio section is found in the Advance menu.

To create a geofence, please access LocationNow.com with your credentials and select Menu Geofences. The process of creating a geofence is fast and straightforward. Contact our Tech Support specialists for short training. Each Lola can have up to 20 geofences configuration stored in the device. Lola will detect activities of crossing the geofence in every second. If the crossing the geofence is detected, Lola will send the alert to LocationNow server.

S911 Lola requires to connect with the Utility Software LocationNow Suite for firmware upgrade. S911 Lola S can do the firmware update via OTA (Over The Air). When a new firmware is released with new features and improvements, Lola S will receive the notice and update its firmware automatically without intervention.

The user should start recharging the battery as soon as they have access to a USB adaptor. A low battery can have trouble communicating with the LocationNow server and difficulty in getting valid GPS coordinates. 

S911 Lola is 2G and has worldwide coverage with 850/900/1800/1900Mhz.

S911 Lola S is 4G LTE, and has two SKU: NF version and EU version.

NF version supports 4G LTE with B2, B4, B5, B12, B13 bands.

EU version supports 4G LTE with B1, B3, B7, B8, B20, B28A bands.

Please check your local cell network frequency bands before ordering the product. 

NF version will cover North America, Central, and South America. 

EU version will cover Europe and the rest of the world. 

Lola will require a data plan of 5MB per month and also voice minutes for check-in calls and emergency calls. The SIM card type to be used is Micro SIM for S911 Lola, and Nano SIM for S911 Lola S.

Please contact our sales department for the device and service pricing.

With a report interval of every 15 minutes, the Lola device can operate around 30 hours before the low battery warning. By decreasing the report frequency, it may increase the battery hours.

Both products need a minimum charging time of 2 hours to get the full charge from a low battery state. S911 Lola and Lola S have the charging port on the right side of the device. This micro USB port is covered with a rubber strip.

Yes. The Lola devices have shock detection alert features. This alert can be calibrated based on the G-force strength. It can set to trigger easily or more robust depending on the application. The calibration can be done over the air from LocationNow platform. 

No. S911 Lola and Lola S are not water-resistant devices.

The Lola weighs less than 50gm and contains a Li-Ion polymer battery of 850mA.

Laipac partners with Krusell Sweden to offer a series of accessories for the S911 Lola & the S911 Lola S. Please see our S911 Lola product page for more details. The product package contains the Lola device, a USB wall charger, and a lanyard.

Yes. The user can press the SOS button located on the centre of the device to call a pre-programmed phone number. The pressing time has to be more than 3 seconds, then S911 Lola will vibrate and make the emergency call and send the panic alert to the LocationNow server. The Lola can also receive incoming calls from the number with the auto-answer or the incoming silent call feature.

Yes. S911 Lola S can support 15 languages, including: English, Spanish, French, German, Italian, Portuguese, Japanese, Hebrew, Russian, Turkish, Arabic, Swedish, Norwegian, Danish, and Mandarin. 

The accumulation mode is for the Lola S to save several GPS positions within a time interval and report them at once to LocationNow. The regular check-in is for the user to do self-check-in periodically by pressing the check-in button when it is required. If the check-in message is not received, a real-time alert will be sent to LocationNow and notify the responders.

S911 Enforcer

The S911 Enforcer is an IoT standalone wearable device with a security band for law enforcement electronic monitoring applications. It is also the ideal solution for disease prevention & control of COVID-19.

Enforcer will send alert to LocationNow server when the band is opened or cut. LocationNow server will then notify the operator, case officers, or responders of the account in real-time.

The security band is of high-tech and has an embedded circuit built-in with the lock. The band’s material is anti-allergic from food-grade silicon rubber.

To create a geofence, please access LocationNow.com with your credentials and select Menu Geofences. The process of creating a geofence is fast and straightforward. Because of the confidentiality of the S911 Enforcer product, please contact our Tech Support department for more info. Our Tech Support specialist can train you to create effective geofences for your S911 Enforcer. Each Enforcer can have up to 20 geofences configuration stored in the device. Enforcer will be detecting activities of crossing the geofence in every second. If the crossing the geofence is detected, Enforcer will send the alert to LocationNow server and notify the case officers.

S911 Enforcer completes the update of the firmware via OTA (Over The Air). When a new firmware is released with new features and improvements, Enforcer will receive the notice and update its firmware automatically without intervention.

During the power-on, the Enforcer may display a time that is not correct. But once the Enforcer connects to the cellphone network, it will automatically adjust to show the right local time.

The user should start recharging the battery as soon as they have access to a portable battery bank or USB port. A low battery can have trouble communicating with the LocationNow server and may cause unnecessary confusion and misunderstanding with the monitoring centre. LocationNow server will receive the Low Battery warning from the Enforcer. Therefore, please instruct the user to recharge Enforcer as soon as possible after receiving the low battery warning.

With a report interval of every 10 minutes, the S911 Enforcer can operate over 40 hours before a low battery warning occurs. By decreasing the report frequency, it may increase the battery hours.

The S911 Enforcer needs a charging time of under 3 hours to get the full charge from a low battery state. Enforcer’s charging port is on the left side of the device. It is a waterproof IP67 micro USB port. The user can plug in the charging port easily while wearing the device. For a person’s mobility, we recommend the accessory of a portal 3A battery bank with an arm strap.

The S911 Enforcer has two SKU: NF version and EU version.

NF version supports 4G LTE with B2, B4, B5, B12, B13, B14 bands.

EU version supports 4G LTE with B1, B3, B7, B8, B20 bands.

Please check your local cell network frequency bands before ordering the product. 

NF version will cover North America, Central, and South America. 

EU version will cover Europe and the rest of the world. 

Enforcer will require a data plan of 10MB per month and also voice minutes for check-in calls and emergency calls. The SIM card type to use for Enforcer is the Nano-SIM.

Please contact our sales department for the device and service pricing. Since S911 Enforcer is a high-security device, Laipac will require NDA before disclosing technical and commercial information.

Yes. The S911 Enforcer has a shock detection alert feature. This alert can be calibrated based on the G-force strength. It can set to trigger easily or more robust depending on the application. This calibration can be done over the air from LocationNow platform.

Yes. Laipac also sells the security band as an accessory for replacement purposes. 

The S911 Enforcer security band does not need to be cut to move the device from one user to another user. By simply opening the security lock using our security tool, you can release the band and transfer the device to another user.

Enforcer has IP68 rating, and it is NOT to be used for any swimming activities. However, it is ok for shower activities.

Yes. The S911 Enforcer uses encrypted communication protocol with the LocationNow server.

The S911 Enforcer weighs 110gm and contains a Li-Ion polymer battery of 1450mA.

It is not difficult. The S911 Enforcer’s wrist band is not made of stainless steel material. 

Laipac follows the standard of National Institute of Justice (NIJ) from the United States, that law enforcement wearable devices must be allowed to be cut off within 60 seconds under urgent situations.

Will this make the S911 Enforcer a useless tool for law enforcement and disease control?

The answer is NO. First of all, the Enforcer is very comfortable to wear compared with other ankle bracelets that weigh around 2Lb (1Kg). Unlike these ankle bracelets that create a high stigma issue for the user, the S911 Enforcer promotes No-Stigma and Second-Chance.

Second, 99% of the users consider it a privilege to wear the S911 Enforcer so they can stay home instead of being placed in a prison or medical facility. In our experience, the users always treat the device well and follow the instructions to demonstrate their good behaviour and cooperation. Under any violation upon the device, the user may return to prison or a medical facility for quarantine.

The accuracy of the GPS or GNSS position depends on the number of satellites that Enforcer can see. For wooden structure buildings, the GNSS signals are less likely to be affected. Locations inside multi-story buildings and apartment buildings can obstruct GPS or GNSS signals. The RF beacon accessory can be placed inside the house to connect with Enforcer and have coverage of 20-30 meters. When the Enforcer is within the range of the beacon, it will inform LocationNow that Enforcer is inside the house. Once the connection with the beacon is lost, Enforcer will inform LocationNow that the person has left the perimeter. S911 Enforcer can connect up to 4 beacons inside a large property. By the sequence of connection to the beacons, the monitoring centre operator can have a clear understanding of the movement of the person indoor. The use of the RF beacon can serve as a filter for false alarms of geofence alerts produced by GPS drifting.

The accumulation mode is for the Enforcer to save several GPS positions within a time interval and report them at once to LocationNow. The regular check-in is for the user to do self-check-in periodically by pressing the check-in button when it is required. If the check-in message is not received, a real-time alert will be sent to LocationNow and notify the case officer.

From the LocationNow platform, S911 Enforcer can form a group of Restraining Order with another device like LooK Watch or S911 Lola. When both devices approach within a predetermined distance (100mts, 200mts, 500mts, 1Km, and 2Km), an alert will be sent to both devices to notify the violation of the safe range, and also inform the case officers and responders. This feature is very useful for domestic violence prevention applications.

Yes. The user can press the call button to call the pre-programmed phone number set to the device by the officer or healthcare provider. The S911 Enforcer can also receive incoming calls from this number with the auto-answer feature.

Yes. S911 Enforcer can support 15 languages, including: English, Spanish, French, German, Italian, Portuguese, Japanese, Hebrew, Russian, Turkish, Arabic, Swedish, Norwegian, Danish, and Mandarin.

S911 Enforcer uses encrypted communication with the LocationNow platform with high security. Laipac also developed algorithms for S911 Enforcer and LocationNow to collaborate and provide the best user experience. For the third party platforms, LocationNow offers API with a license fee. Please contact our sales@laipac.com team for detailed information.

Yes. Laipac does offer the option of local hosting and private labeling. 

Please contact our sales@laipac.com team for more detailed information.

Starfinder Lite

The Starfinder Lite is a vehicle tracking device for fleet management which can also be used for other purposes. Starfinder Lite has a 2G version and the new 4G LTE version coming soon.

Starfinder Lite connects to LocationNow for real-time monitoring of the vehicles, trailers, trucks, containers, ATM, police patrols, and other mobile assets with battery.

They are used for monitoring different aspects of a vehicle or system based on an on/off method. Examples: Ignition on/off, AC on/off, gas cap open/closed, door open/closed, pulse counting.

They are used for controlling different aspects of a vehicle or system based on an enable/disable method. Examples include: starter enable/disable, door locks lock/unlock.

It is used for recording a change or variance in a vehicle or system based on voltage level. Examples: gas level, oil level, weight level, temperature level.

To create a geofence, please access LocationNow.com with your credentials and select Menu Geofences. The process of creating a geofence is fast and straightforward. Contact our Tech Support specialists for short training. Each Starfinder Lite can store up to 20 geofences configuration stored in the device. Kamel will detect activities of crossing the geofence in every second. If the crossing the geofence is detected, Lola will send the alert to LocationNow server.

No, the Starfinder Lite is not water-resistant.

The Starfinder Lite 2G works in most countries worldwide under 850/900/1800/1900Mhz.

The new Starfinder Lite 4G will also work worldwide in one SKU only. 

Starfinder Lite requires a data plan of 5MB per month with Nano SIM.

Starfinder Kamel

The Kamel is a self-powered covert GPS tracking device for asset monitoring.

The Kamel has 2G and the new 4G LTE version. Kamel connects to LocationNow for real-time monitoring of the trailers, vehicles, containers, agriculture machinery, mining equipment, trains, and boats.

To create a geofence, please access LocationNow.com with your credentials and select Menu Geofences. The process of creating a geofence is fast and straightforward. Contact our Tech Support specialists for short training. Each Kamel can have up to 20 geofences configuration stored in the device. Kamel will detect activities of crossing the geofence in every second. If the crossing the geofence is detected, Lola will send the alert to LocationNow server.

The new Kamel 4G can do an update of the firmware via OTA (Over The Air). When a new firmware is released with new features and improvements, Kamel 4G will receive the notice and update its firmware automatically without intervention.

The Kamel 2G works in most countries worldwide under 850/900/1800/1900Mhz.

The new Kamel 4G has two SKU: NF version and EU version.

NF version supports 4G LTE with B2, B4, B5, B12, B13 bands.

EU version supports 4G LTE with B1, B3, B7, B8, B20, B28A bands.

Please check your local cell network frequency bands before ordering the product. 

NF version will cover North America, Central, and South America. 

EU version will cover Europe and the rest of the world. 

Kamel requires a data plan of 5MB per month with Nano SIM.

Please contact our sales department below for the device and service pricing.

Kamel has an internal Li-Ion battery of 18A/h. With a report interval of every 1 hour, Kamel can work for more than one (1) month. With a report interval of once a day, Kamel can work around six (6) months. The report interval is programable over the air (OTA).

With the provided fast charger of 3A/h, the Starfinder Kamel can be recharged within 6 hours.

Yes. The Starfinder Kamel is IP67 rated.

Yes. Laipac provides a Kamel MM (magnet mount). It comes with four strong rare-earth magnets with 80LB force.

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